Privacy Policy

The Ministry of National Guard’s portal, Sang.gov.sa, places the confidentiality of its users' and visitors' information as a top priority. Our goal is to provide high-quality services to all beneficiaries while maintaining the highest levels of privacy. This Privacy Policy has been created to help you understand the nature of the personal data we collect from you, the purpose of collecting and processing that data, and your rights regarding your personal data in compliance with the relevant regulations and laws in the Kingdom of Saudi Arabia. This policy and the information outlined below are an integral part of the Terms of Use for the Ministry's electronic portal and its associated platforms.

1. Scope of the Privacy Policy

This Privacy Policy aims to establish the necessary controls for protecting personal data at the Ministry of National Guard and to support the responsible and efficient use of personal data within governmental transactions. Data collection and processing are carried out in accordance with the applicable regulations and laws in the Kingdom of Saudi Arabia.

This policy applies to all employees, contractors, experts, consultants, temporary workers, job applicants, project stakeholders, and all users interacting with the Ministry's electronic platforms, including cloud services.

The Privacy Policy covers all personal data generated, received, or processed by the Ministry of National Guard.

2. Ownership of the Privacy Policy

The Data Management Office at the Ministry of National Guard owns this Privacy Policy and is responsible for issuing updated versions of it.

3. Data Collected

1. Personal Data

Below are examples of the main types of personal data collected:

• User-input data required during registration (e.g., names, ID numbers, addresses, contact details, user photos, etc.).
• Payment data (e.g., details needed for payment transactions, bank account numbers, and credit card information).
• Communication data shared during interactions (e.g., customer support requests and submitted complaints).

2. Cookies

The portal may store cookies on your computer when you visit it. Cookies uniquely identify you as a user and may be used to enhance your experience on the portal and to better understand the user base.

Most browsers are initially set to accept cookies, but you can adjust your browser to reject all cookies or notify you when cookies are sent. Please note that certain services on the portal may not function correctly if cookies are disabled.

3. Geolocation

Users may be asked to share their geolocation to benefit from certain services offered through the portal or its applications.

4. Methods of Collecting Personal Data

1. Direct Collection

• Products and Services: When registering through the Ministry's official channels or using its products and services.
• Communication: When contacting the Ministry via the electronic portal or mobile applications.
• Surveys: When participating in surveys for analysis and research purposes aimed at service improvement.

2. Indirect Collection

• Cookies: Collect data on how users interact with the website, including visit timestamps, browser types, and referral URLs.
• Other Sources: Data may also be obtained from government and non-government entities such as Absher, National Access, banks, Yaqeen, telecom services, etc.

5. Purpose of Collecting Personal Data

The Ministry collects and processes personal data for various reasons, including but not limited to:

• Meeting legal and regulatory requirements.
• Gathering data for providing electronic services and transactions.
• Understanding user needs to improve products and services.
• Enabling users to access government services and perform transactions.
• Generating reports and conducting data analysis for operational needs.
• Resolving inquiries or complaints and enhancing user experience across all Ministry communication channels.

6. User Rights Regarding Personal Data Processing

In compliance with the Ministry’s Data Protection Policy, users have the following rights:

• Right to Information: Be informed about the purpose, legal basis, and methods of collecting and processing their data.
• Right to Access: Request a copy of their personal data through the available communication channels. Response time: 5 business days.
• Right to Correction: Request corrections to inaccurate, incorrect, or incomplete data. Response time: 5 business days.
• Right to Erasure: Request the deletion of personal data if its purpose has been fulfilled, without conflicting with legal or operational obligations.
• Right to Object: Object to the collection, processing, storage, or sharing of their personal data without explicit or implicit consent.
• Right to Restrict Processing: Request the limitation of data processing for specific purposes.
• Right to Data Portability: Request the transfer of their personal data to another entity for a fee determined by the Ministry.

7. Sharing Personal Data

Data is shared for lawful and justified purposes to serve the public interest while safeguarding national interests, individual privacy, and environmental safety. Data excluded by royal orders is not subject to sharing policies.

8. Ministry Commitments

The Ministry commits to ensuring high levels of security to protect the data provided. Sensitive data is encrypted and safeguarded from leakage, misuse, or unauthorized access. Data is processed and stored within the Kingdom to maintain digital sovereignty unless explicit written approval is granted by regulatory authorities for processing outside the Kingdom.

9. Liability

The Ministry is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the portal. Users are responsible for ensuring the accuracy of the data they provide and for keeping it updated.

10. Inquiries and Complaints

For inquiries or to submit a complaint regarding this Privacy Policy or any user rights, you can contact the Ministry through:

Email: Dmo@sang.gov.sa